Kiwi Treasure Responsible Gaming

Tools every player should have access to

Deposit limits cap how much you can add to your account over a day, week or month. Set the figure before your first deposit rather than after a difficult session.

Loss limits cap how much you can lose, separate from deposit limits. Useful if you also receive cashback or free spin winnings that bypass the deposit ceiling.

Session time limits log you out after a set period. Particularly valuable for pokie players, where time can pass without you realising.

Reality checks appear at intervals of 15, 30 or 60 minutes to remind you how long you have been playing and how much you have wagered.

Time-outs lock your account for 24 hours up to 6 weeks. Use them as a circuit-breaker when you feel a session slipping.

Self-exclusion locks your account for 6 months, 12 months or permanently. The casino cannot lift the lock before the period ends, even at your request.

Our commitment to responsible play

We want every player to enjoy their time with us while staying in control. Every account at Kiwi Treasure has direct access to deposit, loss and session limits, time-outs and self-exclusion, all from a single Responsible Gaming menu in your account.

Every page on our site displays the legal age requirement of 20+ and a link to confidential gambling support. We never encourage chasing losses, depositing beyond your means, or borrowing money to gamble. If you ever need to slow things down, the tools are one tap away and our support team can help you configure them.

Warning signs worth knowing

Spending more time or money than you planned. Chasing losses with bigger bets. Being dishonest about gambling with family or friends. Borrowing money to gamble. Feeling restless or anxious when not playing. Letting work, family or social commitments slide because of play.

Recognising one or more of these in yourself is not a weakness. It is the early warning system that lets you take action before things deepen. Talk to someone, set tighter limits, or contact a helpline.

Underage gambling is never acceptable

The legal age to play with us in New Zealand is 20. We do not advertise to anyone under 20 and we encourage every parent to activate parental controls on devices used by children. Tools like Net Nanny and the built-in Screen Time on iOS allow you to block gambling sites at the device level.

If you suspect a minor is using your account or any account at Kiwi Treasure, report it to our support team immediately. We will close the account and refund any verified deposits in line with our policy.

Free support when you need it

Independent gambling helplines in most countries are free, confidential and available around the clock. Search for the gambling support service in your country, or ask our support team and we will direct you to the relevant national helpline. Our Get Help page lists the main international resources alongside the tools you can activate inside your account.

These services are independent of any casino operator. They will not pressure you into anything, and the initial conversation carries no obligation.

Supporting someone you care about

If you are worried about someone close to you, the same services support family and friends. You do not need the full picture to call the helpline. They can guide you through how to start the conversation and what to do if your concern is met with resistance.

Avoid lending money to someone you suspect is struggling. It almost always amplifies the problem. Encourage them to set limits or take a time-out, and offer to be there when they decide to seek support.

Setting limits that genuinely change behaviour

The most effective deposit limit is one that actually shifts how you play. If you can reach the cap without thinking about it, the limit is too generous. A useful starting figure is the amount you would happily lose on entertainment in a month with nothing tangible to show for it. Lower it from there if the cap is being touched regularly. Raising the limit requires a 24 to 48 hour cooling-off window built into our system. That delay is deliberate. Most impulsive decisions to deposit more do not survive the wait.

Pair the deposit limit with a session time limit. A two-hour cap suits most casino sessions, and you can always log back in after a break. Extended marathon sessions are where decision-making tends to slip, even for experienced players.

Closing or pausing your account

If the in-account tools are not enough, the next step is closing or self-excluding. Self-exclusion is the stronger option because the casino cannot reopen the account during the locked period, even at your request. Account closure suits players who simply want to step away without the formal lock. Both processes are explained step by step on our Close My Account page, including how to handle any remaining balance.

Knowing when to take a break versus stopping entirely

A short time-out is the right tool when a single session got away from you and you need a circuit-breaker. Self-exclusion is the right tool when gambling has been a recurring source of stress for weeks or months and the in-account limits keep being increased. Permanent closure is for players who want a clean break with no temptation to revisit the account in the future.

There is no shame in any of those choices. The tools exist so players can select the level of intervention that matches their situation. You do not need to wait for a crisis to use them.